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Award-winning Home Health & Hospice Services in Utah

Nursing, therapy, palliative care and more, all in the comfort of your home

Updated: March 23, 2020 (subject to change with new developments)

PRE-VISIT SCREENING

Effective immediately, STAFF must conduct a screening call before care is given by Valeo to our patients for that day.

The following 3 screening questions must be asked prior to providing care:

  • 1 – Travel: In the past 14 days have you or anyone in your home/facility returned from travel outside the United States? {yes/no}
  • 2 – Exposure: In the past 14 days, have you or anyone in your home/facility had close contact with anyone diagnosed with or suspected to have COVID-19? {yes/no}
  • 3 – Symptoms: Do you or anyone in your home/facility have raspy/itchy throat, cough, fever, or shortness of breath? {yes/no}

Educate your patients on the following 3 visit protocols they must follow:

  • 1 – Physical Distancing: Inform patients that anyone else living in the home must leave the room while you are there for your visit. If patients require translation OR need a caregiver in the room, ask that they stand 6 feet away from you and the patient, if space permits. If needing to teach caregivers, try to do so over the phone after your visit or maintain distance of 6 feet while doing so.
  • 2 – Covering Face: Ask your patient to cover their mouth with a mask, bandana, t-shirt or hand towel during your entire visit, whether or not they have any respiratory symptoms.
  • 3 – Daily Temperature Checks: Educate your patients and their caregivers to check their temperature on a daily basis and keep a log.

Once these questions have been answered, include the response in your visit note to document that you conducted the pre-visit screening. If the responses indicated a potential risk or exposure, immediately notify management team and hold off on your visit until further orders are received by the patient’s doctor.

Please screen your patients on the morning of your visit, prior to driving out to them. Please put in Qliq, if you are the first staff member out to see the patient for the day, that pre-screening was completed. And don’t forget to also ask the screening questions about anyone else who is living in the home with them or has visited them in the last couple of days. This is another vital, but forgotten, part of the screening process.

Also, if they don’t answer your pre-visit call and you decide to drive to your patient’s home to see if you can do your visit, please ask them the screening questions at the door before entering the home.

Although we may not be able to know for sure if the patient we are visiting has contracted the virus or not, the least we can do is find out if they are exhibiting any of the telltale signs and symptoms.

For all patient visits, please ask your patients and their caregivers/family members to use their own hand soap, alcohol hand sanitizer, masks, PPE, etc. for themselves and save your limited supply for your own use. If a patient has been tested for Covid-19 or has tested positive, you MUST inform the admin team. We WILL provide full set of PPE to patients and their caregivers in these cases to maintain your safety.

HAND HYGIENE 

With all the webinars and virtual meetings we have participated in and all the articles we have read, the number one way to combat the spread of this virus is through hand hygiene. Hand washing with soap and hot water is the best measure to prevent spread of COVID-19.

All clinicians and their patients must wash their hands using soap and hot water for 20 seconds at the start of every visit. Clinicians must also perform hand hygiene at the end of every visit .

When washing your hands, please thoroughly scrub the palms, the top, each individual finger including between fingers, under the nails and around the cuticles.

If there is no soap and running water, or if it is difficult for you or your patient to get to a sink/basin to wash hands, you and your patient may use alcohol hand sanitizer of at least 70% alcohol and rub all surfaces of your hands for 20 seconds. You will need to follow the same exact process of scrubbing your palms, the tops of your hands, each individual finger including between fingers, under the nails and around the cuticles when using hand sanitizer.

Use a barrier such as tissues, paper towel or gloves to touch door handles and faucet handles in patient’s homes and don’t touch any surfaces with your bare hands.

PERSONAL PROTECTIVE EQUIPMENT

Effective immediately, we are asking that all clinicians wear at minimum an N95 mask and gloves for every single home visit.

You may reuse your mask from visit to visit by observing the following protocol:

  1. Wash/sanitize hands thoroughly as described above before removing your mask.
  2. Afterwards, remove mask and place inside a Ziploc baggie.
  3. Masks may be worn more than once, however, we are requesting that you bring your used mask(s) into either the SLC Office location or the Orem Drop site location in a Ziploc baggie with your name on it, at minimum once a week, so that we may clean it with UV light and return it to you. While your mask is being cleaned, we will provide you with another mask for use so that you have the ability to rotate masks.

We are locking up PPE in our offices. If you have a need for additional equipment, please let Wendy/Deanne/Rachel know so that we can make it available for you to pick up.

PATIENT SIGNATURES

For the time being, we are suspending signed visit verify. INSTEAD, please pull up the red house to get the gps location and tap, patient unable to sign. The GPS address stamp will serve as your locator.

EQUIPMENT/SUPPLY/NURSING BAG USE

For routine visits: ask your patient if they have a thermometer, BP machine and/or pulse-ox machine you can use for them so you don’t have to use yours. By using their BP cuffs, oximeters, and thermometers, the chances of cross contamination are reduced.

  • USE a barrier in each and every home, throw the barrier away after each use. Make sure that your barrier is large enough to place your bag on, as well as ALL equipment/supplies you may need for your visit. Get supplies out 1 time and zip bag back up until needing to place them back inside when visit is completed. MAKE sure that you clean all needed/used equipment (BP cuff, thermometer, oximeter, etc) BEFORE and AFTER each use/patient contact. Spray/wipe YOUR bag down with Lysol/alcohol upon leaving the home, prior to placing on a barrier or in a container in the trunk of your car.
  • Supplies in a Disposable Bag: Carry wound care and foley catheter supplies into the patient’s home in a Ziploc or disposable trash bag that you can leave in their home.

In potential or suspected homes, take in ONLY the necessary items needed for your visit. Use double bag technique. Place all necessary/needed items in Ziploc bags inside of a disposable trash bag. Open the trash bag up and use it as a barrier for your other items in the Ziploc bags. Once you have completed your visit, take your patient care items in their Ziploc bag, wipe the Ziploc bag down, and place on a barrier/in a container in the trunk of you car. Throw the trash bag away.

Current findings indicate COVID-19 can live on surfaces:

  • Up to 3 hours in the air;
  • Up to 24 hours on cardboard; and
  • Up to 2-3 days on plastic and stainless steel.

PROTECT YOURSELF AND YOUR PATIENTS. Keep in mind, it is better to overdo washing/hand sanitizing/wiping than underdo.

CHARTING IN THE HOME

We highly recommend that you limit the amount of time you are in a patient’s home to only hands-on care and head-to-toe assessment. Instead, complete documentation in your car both prior to and after providing care.  

STAFF TEMPERATURE CHECK

Check your temperature every morning before leaving the house to do visits. Qliq your temperature reading to the office to Wendy for Home Health staff and to Deanne for Hospice staff.

WHEN TO CALL THE DOCTOR

Please contact the doctor for further instructions if any of the following symptoms are present:

  • Temperature of 100.4°F; and/or
  • New onset of cough that is not a common occurrence and is not allergy related; and/or
  • Shortness of breath.

DO NOT panic and go into a doctor’s office, urgent care or emergency room. All healthcare clinics and facilities are asking that individuals call their doctor first before going into any facility so they can be properly screened and told exactly what to do and where to go.

Avoiding Urgent Cares, Doctor’s offices and Emergency Rooms will protect you from being exposed to COVID-19 in case you don’t have it and it will prevent others from being exposed to it in case you do have it.

Of course, if at any time you feel that you are having a medical emergency, please call 911.

PATIENT EDUCATION

Agency staff will need to educate all new and current patients on the following:

  • Patients and/or their caregivers will need to check patient’s temperature every day and inform you or the Agency office if they have a temperature of 100.4°F, cough, or shortness of breath.
  • During the course of our treatment, if a patient is found to potentially have COVID-19, we will stop/limit visits until we speak to their physician for further guidance related to the need to continue care. IMMEDIATELY inform the office, should you have concern regarding any patient, family member and/or caregiver demonstrating symptoms.
  • If weather permits, patients should ventilate rooms in their homes with open windows to clear the air and keep it moving.

NEW ADMISSIONS

We are actively admitting new patients because hospitals and clinics are trying to keep patients out of hospitals and under the watchful eye of home health care clinicians. Patients with potential exposure or confirmed case of COVID-19 will be admitted on a case by case basis. ALL staff asked to see a tested or confirmed patient will be mandated to follow strict PPE guidelines including: Goggles, N95 mask, gown, gloves and booties at all times while in the home. In addition, we will provide you the necessary protective equipment to have the patient/caregiver don prior to entry into their home to protect you including an N95 mask.

Patients that are considered high risk are those that are over 65 years old and/or with co-morbidities such as heart disease, lung disease, diabetes, auto-immune disorders, and immune-compromised.

PAYROLL PROCESSING

In an effort to limit the potential for transmission of germs/virus, we want to limit paper documentation dropped off to the office. Please email/QLIQ Tyra ALL route sheets. We need your help in completing the majority of tasks in Kinnser/WellSky to ensure proper processing of your documentation to meet payroll deadlines.

AGENCY UPDATE

We are in the process of tracking:

  • Patients who have visited the ER, are coughing/sick, have concerns about sick relatives who have visited them, etc. and need follow up phone calls to ensure they are not COVID-19 positive. Please contact the office if you are aware of any of the above so that we may add them to our list to follow.
  • Medical supplies inventory.
  • PPE inventory and upcoming shipment dates.
  • Clinicians who call in sick due to their own illness or that of a family member.
  • Staff daily temperatures as a pre-emptive measure.

Essential visits will continue to be made to our patient population. Although Medicare has not implemented the ability to do “virtual” visits by phone or facetime and get paid, we are asking that you check in with your patients on a regular basis if you are unable to see them due to facility restrictions or non-essential need.  For documentation purposes, please request a phone call be added in Kinnser/Wellsky and document your “visit.” For payment purposes, please submit calls on a route sheet including whom you called and the length of time for the call.

TRAVEL OUT OF THE AREA

Until further notice, all employees requesting time off will need to inform their Supervisor of their destination if they will be traveling out of Utah. We are requesting that all employees heed the guidance provided to “stay in place” as much as possible within the confines of patient care and the necessities to maintain your homes.

PREVENTION

CDC has reinforced the use of everyday preventive actions to help prevent the spread of respiratory diseases and seasonal influenza. That includes:

  • Avoid close contact with people who are sick. For medical professionals required to provide care, proper personal protective equipment, use of protective measures is essential. Close contact is defined as within 6’ of another individual.
  • Avoid touching your eyes, nose, and mouth.
  • We recommend not wearing jewelry on your hands to limit site potential.
  • STAY home if you are sick.
  • Follow “Stay at Home” orders given by public officials and avoid public places.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash. Hands and fingers do not do a sufficient job of covering the droplets of a cough or sneeze.
  • Keep surfaces and frequently touched objects (bedside tables, door handles, surfaces in the bathroom, toys for children, etc.) clean by wiping them down with a household disinfectant.
  • No handshaking/hugging etc.

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One Company to Trust

We know it can be a difficult decision to find someone you can trust to be in the home of a loved one.

Home Health

Skilled nursing, physical therapy, social workers, and physician oversight are just a few of the components that make up our home health team. 

Hospice

Comfort is essential, so our palliative and hospice team will literally work night and day to ensure your loved one can live at home, free of pain.

OUR TEAM

Personalized Care By Our Experts.

Doctor & Patient Approved

Trusted By Thousands Of Patients in Utah

“As a geriatric care manager, I value a company that puts patients first. And Valeo does just that. Responsible, committed and compassionate. They are a locally owned and operated company that is becoming very rare: a company that truly cares. They have taken extraordinary care of my clients. I can’t recommend them enough.”

“The staff at Valeo Hospice took care of my grandmother in her final weeks with us. They were kind, concerned and knowledgeable. They kept us informed all along the way and made her comfortable. I appreciate the nurses and staff that cared for her and my family, you know who you are!”

“Great company! You can tell their staff is there because they want to provide a great service to the community and their patients. Their staff is friendly, helpful, and dedicated, would definitely recommend!”

Phone (24/7)

(801) 639-0020

Office Location

1376 E 3300 S
Salt Lake City, UT 84106

Email

info@valeohh.com

Office Hours

M-F: 8am – 5pm

Serving Utah, Davis, Summit, and Salt Lake Counties